This second functional layer allows you to track all issues and tasks to perform inside a single platform. You can organize the work of your service teams.
Thanks to this help desk system, cinema operators and manager can post issues they faced and interact in a professional way with engineering teams (field or help desk technicians).
This layer 2 runs on top of the layer 1.
User groups : help desk engineers, field technicians, cinema operators, cinema managers.
Added value : improved communication, customer SLA, transparency.
Business proposal : software as a service, software acquisition