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Layer 2: Helpdesk Ticketing System

  • L2: Helpdesk Ticketing
  • L2: Helpdesk Ticketing
  • L2: Helpdesk Ticketing
  • L2: Helpdesk Ticketing
  • L2: Helpdesk Ticketing
  • L2: Helpdesk Ticketing

L2: Helpdesk Ticketing

This second functional layer allows you to track all issues and tasks to perform inside a single platform. You can organize the work of your service teams.

Thanks to this help desk system, cinema operators and manager can post issues they faced and interact in a professional way with engineering teams (field or help desk technicians).

This layer 2 runs on top of the layer 1.

User groups : help desk engineers, field technicians, cinema operators, cinema managers.

Added value : improved communication, customer SLA, transparency.

Business proposal : software as a service, software acquisition